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Senior Program Manager - Product Impact - Remote

  • 05/05/2021 12:10 PM
    Message # 10444758

    Your Opportunity

    At New Relic, everything we do is for the love of software. The world needs better software, and we believe a more perfect internet leads to a more perfect world. As part of the New Corporate Social Impact Team, you'll be helping to drive this effort by creating partnerships and programs using the company's core resource -- our employees’ talent and incredible technology -- to build positive change in the world! You'll join a small but mighty .org team who loves the work we do, supports and celebrates each other, and finds fun in our everyday efforts.

    Reporting to the Sr. Director of, you will own and execute our Product Impact portfolio - chiefly focused on the execution of the Observability for Good product donation and discount program. Your goal will be to fully enable our 550+ nonprofit customers to find success in their digital transformations using our platform while expanding our program to new audiences.

    We seek a candidate with a desire to see nonprofits thrive in their use of technology, who has a deep understanding of the complexities inherent to the sector. The idea of driving the end-to-end program and continuing to iterate to achieve success excites you.

    To do this, you'll be working with customers, employees, and partners. Your resourcefulness to turn ideas into reality through partnership, influence, and individual effort will be critical to your success.

    In addition to our Atlanta, Portland, and San Francisco offices reopening in 2022, we are considering remote candidates in locations where New Relic can do business! We prefer candidates who have >1 year of success working remotely with a distributed team, many of whom sit in the Pacific time zone.

    What You’ll Do

    • Own the strategy and operations of the ‘Observability for Good’ program bringing New Relic's incredible technology to charities, NGOs, and nonprofits around the world.
    • Establish trust with nonprofit customers, supporting and advocating for them.
    • Expand and enhance nonprofit success on our technology helping organizations use our product to deliver their missions.
    • Partner with ‘Go To Market’ to acquire new and maintain existing customers.
    • Partner with the team to deliver and expand our pro bono program, as well as future enablement programs.
    • Represent New Relic and nonprofit digital transformation in external partnerships, convenings, and coalitions.
    • Collaborate with our Marketing teams to deliver communications to customers as well as capture and share success stories.

    Your Qualifications


    • 7+ years of combined experience in program management, product management, marketing development, consulting, and/or non-profit
    • Strong technology background (ideally as a developer, solutions consultant, etc.) and knowledge of New Relic, or the desire to learn
    • Experience in the Social Impact sector (nonprofits, social enterprises, etc.) and a deep passion for working at the intersection of business and social change
    • Experience effectively guiding projects and programs from design to execution and being accountable to multiple parties
    • Intuition for business and the ability to thrive in an ambiguous environment while leading through influence
    • Desire to create authentic partnerships with sales, finance, and customer support to advocate for our program needs
    • Excellent communication skills, confidence presenting and interacting with people at all levels of the business, including C-suite
    • At least two of the following:
    1. Solid understanding of software development and familiarity with the following languages: React, Java, JavaScript, .NET, Ruby, C, Python
    2. A background in technology system selection, for example: Cloud Infrastructure, (AWS, Azure etc), Content Management, Customer Management, Donor Management, Payment gateways
    3. A functional understanding of Salesforce, including reporting & dashboarding
    4. APM or production support of customer-facing applications


    • Experience in nonprofit technology and a network that you can tap into
    • Experience with software donation/discount programs
    • Customer-facing experience in a for-profit sales enterprise
    • Pro bono program/hackathon management or participation
    We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

    Please note that visa sponsorship is not available for this position.

    About Us

    New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

    Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

    Our Hiring Process

    New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

    We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

    Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

    New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

    Interested in the details of our privacy policy? Read more here:

    Please click here to apply


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