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Intranet Moderator & Enablement Specialist

  • 11/04/2020 6:04 PM
    Message # 9345297

    Your Opportunity

    We are looking for an Intranet Moderator & Enablement Specialist to support New Relic's Intranet strategy and governance, while working with department representatives, content curators and users across the company. Consult with the business on their Intranet needs and establish relationships to strengthen communication. Enable all who use the Intranet to feel informed and able to complete their business and communication needs effectively. Ensure policies and processes are known and implemented throughout day-to-day actions of all Intranet users. Reporting to the Corporate Intranet Manager, you will partner to operationalize the overall Intranet strategy.

    In addition to our Portland office, the opportunity to work from a remote office may be available depending on applicant location. We are open to remote candidates who can accommodate West Coast hours from a home office and who have >1 year of success working remotely with a distributed team.

    What You’ll Do

    • Be a knowledgeable policy resource to educate while driving engagement. Complete annual content and process audits to ensure alignment with Governance.
    • Build and maintain two-way dialogue with departments/users and your team. Hone the voice of the users and provide feedback to your team, reducing friction and growing adoption for internal teams. Get users engaged and empowered!
    • Perform site maintenance through content and landing page audits.
    • Provide user support including virtual and in-person training, site design consultation, and completing Intranet Support tickets.
    • Collaborate with greater IT to promote excellent customer support service and seek resolution when issues arise.
    • Find opportunities to make process improvements, partnering with your team on implementations.

    Your Qualifications

    Must-have:

    • 1-2 years of experience working in community strategy;
    • Thoroughly familiar with intranet culture, analytics and content management;
    • Experienced consulting with business partners on requirements and making recommendations;
    • Validated understanding and awareness of customer support principles;
    • Superb interpersonal, written, and oral communication skills, with the ability to adjust tone and voice based on your audience;
    • Strong change management knowledge and skills;
    • Ability to work multi-functionally and independently within a fast-paced, always-changing environment;
    • Operational-level knowledge of online community platform tools such as website design, blogs, commenting, etc.
    • BA/BS degree.
    Nice-to-have:
    • Familiarity with web technologies: CMS systems, troubleshooting tools, issue tracking, web development platforms, etc;
    • Experience with web design programs (Wix, Wordpress, etc.)
    • Demonstrable experience with the technical community;
    • Experience with G-Suite integration;
    • Background in taxonomy practices;
    • Ability to analyze metrics and allow data to inform decisions.

    Please note that visa sponsorship is not available for this position.

    About Us

    New Relic (NYSE: NEWR) is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

    Founded in 2008, we’re a global company passionate about building an inclusive culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

    Our Hiring Process

    New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

    We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf

    Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

    New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

    Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

    Click Here to Apply

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